For ages 21 and above

299ba Responsible Gaming — Your protection is our priority

Let entertainment be safe and controlled. At 299ba we believe that building healthy gaming habits is the right of every player.

Why is responsible gaming important?

Online gaming is an entertainment activity. However, like any form of entertainment, if it goes out of control it can have a negative impact on personal, family and financial life. 299ba always believes that gaming should be a source of enjoyment — never a cause of stress or anxiety.

Our responsible gaming policy helps you stay informed, protected and in control. From setting deposit limits to full self-exclusion — we are here for you.

Please note: 299ba is only for individuals aged 21 and above. Minors are strictly prohibited from opening an account or playing any games.

For ages 21 and above only SSL encryption protected
Important Warning

Never treat gaming as a source of income. Never play with borrowed money or money needed for essential living expenses. If you notice the following signs, seek help immediately:

  • Feeling a repeated urge to play in order to recover lost money
  • Hiding your gaming from family or friends
  • Skipping sleep, work or studies because of gaming
  • Spending beyond your set budget

Our responsible gaming core principles

Age verification and protection

You must be at least 21 years old to open an account at 299ba. Age verification is mandatory during registration. We ensure that minors cannot access the platform in any way.

Deposit limit control

You can set your own maximum daily, weekly or monthly deposit amount. Once set, reducing a limit takes effect immediately, but increasing it requires a 24-hour waiting period.

Time-out feature

Use the time-out option if you want to take a break for a while. Your account can be temporarily suspended from 24 hours up to a maximum of 6 weeks. During this period you will not be able to log in or make deposits.

Self-exclusion

If you feel gaming has become a problem, you can use self-exclusion to close your account permanently or for an extended period. This request takes effect immediately and cannot be easily reversed.

Session time limit

You can set a maximum duration for each gaming session. Once the set time is up, the platform will automatically alert you and give you the option to end the session.

24/7 support

Our live chat service, operated in Bengali, is available 24 hours a day, 7 days a week for any questions or concerns about responsible gaming. You can also reach us by email.

Control tools in your hands

299ba gives you the ability to actively manage your own gaming habits. The tools below can be used directly from your account or requested via live chat.

Deposit limit

Set a maximum daily, weekly or monthly deposit amount. Reducing the limit is instant, and a reflection pause is applied before any increase.

Time-out

Take a short-term break. Your account can be kept inactive from 24 hours up to 6 weeks. During a time-out you will not receive any marketing messages either.

Self-exclusion

Request self-exclusion to close your account long-term or permanently. The request is immediate and additional verification is required to reverse it.

Activity review

View a detailed record of your gaming history, deposits and withdrawals. Staying aware of your own habits is the first step toward healthy gaming.

Signs of problematic gaming

If any of the following signs apply to you, contact our support team promptly or use self-exclusion.

01 Feeling a strong urge to keep playing in order to recover lost money.
02 Spending far more money than your set budget.
03 Hiding your gaming habits from family, friends or colleagues.
04 Playing games at the expense of sleep, work, studies or family responsibilities.
05 Feeling anxious, irritable or restless when unable to play.
06 A tendency to play with borrowed money or money set aside for bills.
07 Experiencing stress, depression or guilt because of gaming.
08 Repeatedly failing to stop playing even when you want to.

Practical tips for healthy gaming

01

Set a budget and stick to it

Decide in advance how much money you can spend on entertainment each week or month. Never play beyond that budget. Setting a deposit limit at 299ba makes it easy to keep that budget in check.

02

Set a time limit

Decide on a maximum time before each gaming session. Use the session time limit feature to have the platform alert you automatically. Playing for hours on end can be harmful.

03

A loss is not the end

Winning and losing are both a normal part of gaming. When you lose, do not play more in an attempt to recover. That mindset is the most common cause of financial harm.

04

Do not play under the influence of alcohol or medication

Avoid gaming when you are not in the right state of mind. Alcohol or any medication reduces your judgment and can lead to reckless decisions.

05

Take regular breaks

Take breaks during long sessions. Get up and walk around, drink some water, spend time with family. Gaming is a small part of life — not all of it.

06

Talk openly with loved ones

Talk to a family member or trusted friend about your gaming habits. A tendency to hide it only makes problems worse. The support of loved ones matters.

Need help? We are always here for you

Do not hesitate to reach out to us with any concern related to responsible gaming. Our support team, trained in Bengali, is available 24 hours a day, 7 days a week.

Email
[email protected]
Live Chat
24/7 support in Bengali

Responsible gaming FAQ

You must be 21 years of age or older to open an account and play games at 299ba. Age is verified during registration and identity documents may be requested at any time. Accounts belonging to minors will be closed.

You can set a deposit limit directly from your account settings. Choose a daily, weekly or monthly limit. Reducing a limit takes effect immediately. If you experience any issues with your account, contact us via live chat or at [email protected].

Yes. When you request self-exclusion, any withdrawable balance remaining in your account will be processed. Standard withdrawal rules apply and the minimum withdrawal amount is ৳1,000. Our support team will assist you through this process.

A time-out is a temporary break — from 24 hours up to 6 weeks. Your account reactivates automatically once the period ends. Self-exclusion is for a long-term or permanent closure — reversing it requires additional verification and a waiting period.

If you believe a family member is showing signs of problematic gaming behavior, please contact us via live chat or email. We will assess the situation and provide the most appropriate support. We take the protection of underage members especially seriously.

Contact us first via live chat or at [email protected] — we will help you use self-exclusion or other protection tools. We also recommend seeking mental health counseling services available in Bangladesh or reaching out to a trusted person in your family.

Enjoy safe entertainment at 299ba

Enjoy your favorite games and sports betting at 299ba with responsible gaming in place. Browse the pages below.

Cricket Betting

Bet on BPL, T20 and international cricket with Bangladeshi payment methods.

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FAQ

Find answers to any question on our detailed FAQ page.

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