299ba's Privacy Policy

1. Introduction and Purpose

299ba ("we", "our", or "platform") provides a reliable online gaming and betting service for users in Bangladesh. We believe that the protection of your personal information is a fundamental right and the foundation of our service.

The purpose of this privacy policy is to clearly inform you about what information 299ba collects, why it is collected, how it is used, and what measures we take to protect your data. Please read this document carefully, and if you have any questions, contact our support team.

Our privacy policy is built on the following core principles:

• Transparency and honesty in data collection
• Collecting only the information that is necessary
• Ensuring proper protection of collected information
• Not sharing data with third parties without authorization
• Preserving the user's right to control their own information

2. Information We Collect

We collect various types of information when you register and use the 299ba platform. This information can be divided into two main categories:

2.1 Information You Provide Directly

When you start using our services, the following information is collected directly from you:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Mobile number and email address
• Payment account details (bKash, Nagad, Rocket number)
• National ID or passport number (for identity verification)
• Transaction history and amounts
• Customer support communication records

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identifier information
• Browser type and operating system information
• Session duration and gaming activity logs
• Information from cookies and similar tracking technologies
• Referral source and navigation patterns

3. Purposes of Data Use

Information collected by 299ba is used for the specific purposes below. We never use your information for unauthorized purposes:

• Account Management: To create, verify, and maintain your 299ba account.
• Financial Transaction Processing: To complete deposits, withdrawals, and bonus distributions.
• Identity Verification: To manage Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.
• Customer Support: To resolve your questions and complaints quickly and effectively.
• Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To identify potentially problematic gaming behavior and provide assistance.
• Marketing Communications: To send promotional offers and updates with your permission.
• Service Improvement: To enhance platform performance and user experience.
• Legal Compliance: To comply with applicable laws and regulatory requirements.

4. Data Storage and Security

299ba uses industry-leading technology to protect your personal information. Our security measures are as follows:

4.1 Technical Security

• All data transmission is secured using 256-bit SSL/TLS encryption technology.
• Stored data is also protected through AES-256 encryption.
• Firewall and intrusion detection systems remain active 24/7.
• Regular security audits and vulnerability assessments are conducted.
• Multi-Factor Authentication (MFA) is available.

4.2 Data Retention Period

We store your information only for as long as necessary. Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory requirements. Financial transaction records are retained as part of our legal obligations.

5. Sharing Information with Third Parties

299ba does not sell or rent your personal information. However, limited information may be shared in specific circumstances:

5.1 Authorized Third Parties

• Payment Processors: Authorized payment gateways including bKash, Nagad, and Rocket receive the minimum information necessary to complete transactions.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe use limited session data to ensure game services.
• KYC Services: Authorized partners for the identity verification process.
• Legal Authorities: In response to valid legal orders or regulatory requirements.

5.2 What We Never Do

• We do not sell information to advertisers or marketing agencies.
• We do not share your financial information with unauthorized third parties.
• We do not provide your gaming habits to employers or insurance companies.

6. Cookie Policy

The 299ba website uses cookies and similar technologies that improve your browsing experience and ensure the functionality of our services.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand platform usage — you can disable these.
• Performance Cookies: To improve page loading and service quality.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit some features of the platform.

7. Your Rights

As a 299ba user, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (where there is no legal obligation to retain it).
• Right to Restrict Processing: In certain cases, you can request that data processing be limited.
• Right to Opt Out of Marketing: You can stop receiving promotional messages at any time.
• Right to Data Portability: You can request a copy of your data.

To exercise these rights, please contact our customer support team. We will process your request in a timely manner.

8. Protection of Minors

299ba strictly does not provide services to anyone under the age of 21. Age verification is mandatory during our registration process. If we learn that a minor is using our platform, we will immediately close that account and delete all collected information.

If you suspect that a minor may have access to your account or device, please contact us immediately and ensure your account is protected with an appropriate PIN or password.

9. International Data Transfers

Our game partners and technology providers may be located in various countries. Your information may be transferred outside Bangladesh for processing. In such cases, we ensure that:

• Every transfer is conducted under appropriate security measures.
• Third-party providers follow equivalent data protection standards.
• Only the minimum necessary information is transferred.
• All transfers are completed through encrypted channels.

10. Policy Changes and Updates

299ba reserves the right to amend and update this privacy policy as needed. When a significant change occurs, we will:

• Publish a notice on the website.
• Send a notification about the update to your registered email.
• Update the "Last Updated" date at the top of the policy.

Continued use of the platform after the updated policy is published will be considered acceptance of the revised terms. We recommend visiting this page regularly to stay informed about updates.

11. Complaint Process

If you have any complaints or concerns regarding the protection of your information, our Data Privacy Team will review them. To submit a complaint:

• Get immediate assistance through our 24/7 live chat support.
• Send your complaint with full details by email.
• We will endeavor to respond to every complaint within 7 business days.
• Complex matters may require additional time — you will be notified in advance in such cases.